OPD Assistant Manager
Closing Date: March 28, 2024
Vacancy#: FMIC/HR/486
Number of Positions: 1
Background
FMIC, a 176-bed tertiary care hospital in Kabul, stands as an innovative public-private partnership between the governments of Afghanistan and France, La Chaine de l'Espoir, and the Aga Khan Development Network (AKDN). Managed by Aga Khan University on behalf of AKDN, FMIC delivers exemplary healthcare services across 34 provinces, offering in-patient and outpatient care to adults and children, diagnostic services, post-graduate medical education, and extensive training programs for healthcare professionals. FMIC's commitment to excellence is exemplified by the Gold Award bestowed by the International Hospital Federation (IHF) in 2021, recognizing its pioneering use of technology in Afghan healthcare. As a trailblazer, FMIC secured the title of the first ISO-certified hospital in Afghanistan in 2009, marking a pivotal moment in its relentless pursuit of quality standards. In a significant milestone, November 2022 witnessed FMIC achieving SafeCare's Level 5 Standards accreditation with an impressive 99% compliance rate. This accreditation underscores FMIC's unwavering dedication to providing top-notch healthcare services. The 46th IHF International Award in 2023 further affirms FMIC's position as a leader in healthcare excellence. The prestigious recognition includes honorable mentions in two distinguished categories — the Dr. Kwang Tae Kim Grand Hospital Award and the Seddiqi Holding Excellence Award for Corporate Social Responsibility. FMIC's journey is not just a story of accolades; it is a narrative of transformative healthcare, where each milestone represents a commitment to raising the bar and ensuring that Afghan communities receive world-class medical services.
Job summary
The incumbent is responsible for the day-to-day activity and management of consulting clinics, i.e., the main clinic, the adult clinic, and the dental and vision clinic.
Responsibilities
Regular Responsibilities
Ensure the formulation and implementation of annual goals, objectives, and performance indicators for his/her areas in accordance with the nursing division requirements.
Facilitate internal and external audits, including SafeCare, JCIA, and participate in committees.
Coach and guide staff in their areas of expertise in staffing, workload management, day-to day decisions, and the resolution of patient/family complaints and incidents within the given timeline.
Handle customers with high expectations
Participate in the orientation and training of staff, students, and trainees.
Understand, abide by, and reinforce the FMIC and unit specific policies, procedures, and protocols.
Coordinate with support services and other departments for the operational management of the units and the delivery of safe nursing care to patients and their families.
Liaise with the HR department for the smooth functioning of HR related activities; and also handle employee queries on HR related concerns.
Respond quickly and appropriately to conflict or crisis situations in patient care areas.
Prepare annual capital, operational, and staffing budgets in collaboration with the nursing and medical teams.
Monitor operational and capital budgets in coordination with the area HNs and ensure the implementation of cost control measures in the assigned areas.
Strictly monitors staff overtime
Review reports such as BVRs, patient censuses, etc. of the assigned areas regularly, explore reasons for negative variances, and ensure improvement accordingly.
Ensure that budgeted volume and revenue targets for assigned clinics and goals are achieved.
Monitor performance of staff and provide guidance and support for improving their efficiency and competencies
Participate in the organization of the events at the divisional and institutional levels as assigned.
Any other related task as assigned by supervisor
Qualifications and Requirements
Bachelor's degree from a recognized university.
MBA is an advantage
Work experience
5–6 years' supervisory level experience, preferably in health care institution
medical background is an advantage
Knowledge and competencies.
Excellent organizing, planning, interpersonal, and supervisory skills.
Ability to perform efficiently in a stressful environment.
Good written and verbal communication skills in English and the local language(s).
Good problem solving and troubleshooting skills.
Good Computer skills
Submission Guideline:
Dear applicants,
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Make sure to press submit at the end of the application.
Please note:
You are allowed to apply only before the closing date
Before submitting your resume, make sure that it has specific details about your qualifications and experience, including the dates.
Only short-listed candidates whose applications respond to the criteria will be contacted.
If you are not invited for a written test or interview within a four-week period of time, please consider that your application was not considered for this vacancy.
Validated copies of academic certificates/diplomas will be requested only if you are selected.
